Important Travel Notices, Privacy, Terms And Conditions

Vietspacetravel.comis a travel website providing information, news, media and programs.

PRIVACY POLICY

Information Collection

There are many features on this website for which no registration is required. However, if you are interested in making online services, such as tour package reservation, hotel reservation, or other requests related to travel… you may need to provide us your personal identifiable information.

The personal information we collect including your name, your date of birth, nationality, work/personal email… These details will be kept for reservation purposes and will not be disclosed to third party unless it is required by law or in the good faith belief that such action is necessary to conform to the law; or to protect rights, safety of ours or other person.

Use of The Travel Site

You can personally post your comments on this site about tourism, but not about politics or critic on the state leadership, as well as the country and people of Viet Nam.

The Terms and Conditions for Payment and Cancellation appear once you start making the purchase of a travel service. You must read this Terms and Conditions carefully, accept it before you complete your booking transaction on vietspacetravel.com

After you have purchased a travel service online at vietspacetravel.com, you will receive confirmation from our site to confirm that your request is successful and this request will also be sent to our system.

Contact Information

If you have questions related to this Privacy Policy, please send email to vietspace@vietspacetravel.com

TERMS AND CONDITIONS

Customers(users)must be at least18years old to make any transaction(s) on website of Vietspace Travel. They must have civilian responsibilityand normal cognitive abilityandare not subject to the guardian of the law. Users must ensure to provideaccurate information on Vietspace Travel’s website. 

Booking Your Trips

A. Private tours:

Time required for ground services reservations:

INDIVIDUAL TRAVELER

(from 1 to 7 persons)

TRAVEL IN GROUP

(from 8 passengers and above)

For bookings that include hotels reservation, to assure reservation at your preferred rooms and hotels, please book at least 21 days before tour departure during off peak season; 45 days during peak season and public holiday period.

For non-accommodation booking, you may book at latest at 7 days before your intended travel date.

At least 60 days before tour departure.

Note:For better quotation and well reservation of services, if your group is more than 15 passengers traveling together please send us your request via email vietspace@vietspacetravel.com.

B. Joined-group tours

Joined-group tours are tours that depart on our fixed dates and you will be travelling with other passengers from different nationalities.

These tours are designed for individuals who wish to travel at lower rate as travelling in group.

You might book these tours as long as the calendar assigned for each tour is still opened, and it's advised to book at least 14 days in advance of tour departure date.

Child Fare Policy

Following child fare is applied based on tour land fare, air fare for child is applied as airlines policy.

  • A child under 3 years old is free of charge of tour land fare (Exclude air tickets if there are any)
  • Child from 3 to 5 years old will be charged 75% of tour fare
  • Child from 6 to 11 years old will be charged 85% of tour fare
  • Child from 12 and above will be fully charged as an adult

Child fare is applied, provided that he/she is accompanied by at least two full paying adults and stays in the same room, shares the existing bed.

Maximum one child (under 3 years old) is free of charge for every two full paying adults in each room. The second child (under 3 years old) will be charged 50% of tour fare.

If you require an extra bed for your child, child fare is considered same as adult fare.

 

Reservation Amendments

A. Request by clients/customers

After receiving our confirmation, if you wish to amend your booking, please send your request to vietspace@vietspacetravel.comat least 7 working days before your tour date starts.

All amendments are subject to change at the time of request and depend on ground service availability.

We will reconfirm with you by returning email and inform you accordingly if there is any surcharge.

B. By Vietspace Travel

We try our best to avoid any changes in final itinerary. However, we reserve the right to make minor changes at any time without compensation or prior notice, if there are any unavoidable changes caused by objective reasons such as timing, traffic, weather and road conditions, airlines, government circular or other conditions dictate...  

In the unlikely event that such circumstances should arise, we will contact you as soon as possible and offer you the choice of an alternative of equivalent quality.

C. By expected events or conditions

There is no charge for delays in arrival and departure because of weather conditions disrupting flights or road blocks. The clients must however bear the amendment fee if incurred.

 

Payment and Cancellation Charges for Ground Services

A. Payment

For private tour payment:

1. If a reservation is made within 45 days of the tour departure or earlier, a deposit of 50% of tour fare must be made by bank transfer or online payment to guaranty your booking. The remaining of tour fare must be made by bank transfer or online payment 30 working days prior to your tour departure.

2. Payment must be made in full by bank transfer if departure is less than 30 days.

Bank account details:

Account Name:           Space Tour Company Limited

Company Address:       Aqua 2 - 22OT01 Vinhomes Golden River, No. 2 Ton Duc Thang

Ho Chi Minh city, VietNam

Bank account:                         Asia Commercial Bank (ACB) - Sai Gon Branch

Address:                      442 Nguyen Thi Minh Khai Street, District 3, Ho Chi Minh City

Account Number:       310 9089                     Swift code:     ASCBVNVX

Note:                           Kindly remit all bank transfer fees at your side       

 

For “One-day Private Tours” and “Joined-group Tours” payment:

Payment will be made in full at the moment of booking confirmation. The payment should be paid online or by tele-transfer (bank transfer) within 24hrs. Should you need to extend deadline of your payment, please inform us via email; however the payment should not be received later than 72hrs to guaranty your booking.  

B. Cancellation of Ground Services

All reservations are automatically cancelled if all deposit or payments are not received by the due date.

If you fail to comply with the above “Payment terms”, you are considered to release booking reservation unconditionally. If there is an extraordinary case in your payment (transfer to wrong beneficiary name, payment is not enough as requested…), then you have to make the correction and pay for any surcharges occurred.

Note: To minimize the unexpected situations, kindly send us the remittance advice (bank transfer receipt/ payment application form) via email after you made the bank transfer.

C. Conditions of Cancellation of Ground service

PRIVATE PACKAGE TOURS

INDIVIDUAL TRAVELER

(from 1 to 7 persons)

TRAVEL IN GROUP

(from 8 passengers and above)

No charge* for cancellation more than 45 days prior to departure, except for issued air tickets

From 44-31 days prior to departure: charge 20% of tour fare

From 30-21 days prior to departure: charge 30% of tour fare

From 20-7 days prior to departure: charge 60% of tour fare

From 7 days to departure / No show: charge 100% of tour fare

No charge* for cancellation more than 50 days prior to departure, except for issued air tickets

From 49-40 days prior to departure: charge 20% of tour fare

From 39-31 days prior to departure: charge 30% of tour fare

From 30-21 days prior to departure: charge 60% of tour fare

From 20 days to departure / No show: charge 100% of tour fare

PRIVATE ONE DAY TOURS

No charge* for cancellation more than 15 days prior to departure

From 8-14 days prior to departure: charge 30% of tour fare

From 4-7 days prior to departure: charge 50% of tour fare

Up to 3 days before tour date / No show: charge 100% of tour fare

JOINED-GROUP TOURS

No charge* for cancellation more than 75 days prior to departure

From 61-74 days prior to departure: charge 30% of tour fare

From 31-60 days prior to departure: charge 50% of tour fare

From 30 days to departure / No show: charge 100% of tour fare

 

* The refunded amount that being transferred back to your account will be deducted for any transaction fee(s) that might occur. 

Please note that above conditions do not apply for air tickets cancellation/amendment. Air ticket cancellation is applied as per airlines’ policy.

Cancellation of confirmed reservation at your request must be made in writing sent to us via email to avoid misunderstanding. Acknowledged by Vietspace Travel to be effective.

In event of force majeure events cause you to cancel your trip such as unfortunately illness (with medical report), natural disaster… And your cancellation falls under period that is charged as mentioned above; we will be flexible to waive the normal cancellation charge, provided with a report/proof from you for cancellation. However, please understand that there will be an administration fee of $200.00 each Private Package Tours/ Joined-Group Tours booking and $50.00 each One-day Tour booking. This fee does not include cancellation fee from airlines and local suppliers, for example hotels, car rental… if there are.

Should we cancel a tour as a result of any of any mentioned objective reasons, a refund will be made to the customer for all services that are not delivered. No additional compensation will be paid over and above the total sum received from you.

We require you to take out travel insurance and any other necessary insurances adequate to meet your needs and will assume that you will have done so before your arrival in Vietnam or our service destinations.

D.Cancellation of Flight

Issued air tickets and flights are governed and determined by Airlines.

In most cases, airfares are fully non-refundable and non-transferable.

Airline charges either part or full cancellation fees may apply to your particular airfare. Our Travel Consultant will help you wherever possible within these terms and conditions.

Refund

All refunds will be processed within 3 months after we receive your letter of cancellation and are calculated as of the day we receive your written request. The time that need for amount to be banked in to your account may vary, depend on the transaction that made by your local bank and intermediate bank.

Value of refund is subject to cancellation terms stated above after bank fee in both sides.

Non-refundable for advanced purchase such as air tickets.

There will be no refund for any unused services of a tour once it has commenced.

Responsibility

All possible care is taken to ensure that our services maintain the highest possible standards. However, we are not responsible in any way for problems that arise, result from the booking of services we do not directly control.

Vietspace Travel shall not be responsible or become liable in contract for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.