Important Travel Notices, Privacy, Terms And Conditions

Last updated: 06 February 2012

Vietspacetravel.com is a site specializing in information, images and tour programs related to travel.

Information Collection

There are many features on this Web site for which no registration is required. However, if you are interested in making online services, such as tour package reservation, hotel reservation, or other requests related to travel. You may need to provide us your personal identifiable information.
The personal information we collect may include your name, your date of birth, nationality, work/personal email. 

Use of Your Information

The personal identifiable information collected on this Site is only used to provide the services or carry out the transactions you have requested.

Vietspacetravel.com may disclose any customer information, including personally identifiable information, if it is required by law or in the good faith belief that such action is necessary to conform to the law; or to protect the property, rights, our safety, or other persons.

Security of Your Information

The security and confidentiality of your information is extremely important to us, and we use a variety of security technologies and procedures to help protect any personally identifiable information that you provide to us. 

Use of the Travel Site

You can personally post your comments on this site about tourism, but not about politics, defamatory or critic on the State Leadership, as well as the Country and People of Viet Nam.

You can take part in advertisement on vietspacetravel.com. The contents of images, information must be related to travel. Therefore, the images or information against the morality and custom of Viet Nam or/and any of contents misleading, detrimental to any Organization or Individual are absolutely prohibited in posting them to this site. Then they must be accepted and approved by Vietspace travel.

The Terms and Conditions for Payment and Cancellation appear once you start making the reservation / purchase a travel service. You must read this Terms and Conditions carefully, accept it before you complete your booking transaction on Vietspacetravel.com

After you have purchased a travel service online at vietspacetravel.com, such as tour package reservation, hotel reservation, transportation, customize tour or service suite… you will receive the report from our site to confirm that your request is successful and this request will also be sent to our system. Therefore, we will contact you shortly by your given email address.

Changes to this Statement

We may make the amendments to this privacy statement and related information at any time. When we change, the “last updated” date at the top of the page will also be revised accordingly.

Contact information

If you have questions or comments related to this Privacy Policy, please send email to vietspace@vietspacetravel.com

TERMS AND CONDITIONS

Users (customers) must be from18years old to participate in making transaction(s) on site of Vietspacetravel. They must have civilian responsibilityand normal cognitive ability, not be subject to the guardian of the law. Users must ensure honestly to provideaccurate information on Vietspace Travel’s website. 

INDIVIDUAL TRAVELER

(from 1 to 7 persons)

TOUR GROUP

(from 8 to 20 persons)

 1. Time required for ground services reservations

At least 20 days before tour departure. 

 1. Time required for ground services reservations

At least 30 days before tour departure.

Note:Please contact us by email directly at vietspace@vietspacetravel.com if your group is over 20 persons traveling together.

2. Child fare

a.      A child under 3 years old is free of charge of tour land fare (Excluding air fare: child fare policy of Airlines will be applied accordingly)

b.      Child from 3 to 6 years old will be charged 70% of tour fare

c.      Child from 7 to 11 years old will be charged 80% of tour fare

d.      Child from 12 and above will be fully charged as an adult

Note:
- Fare for child is stated above will be applied provided that he/she is accompanied by at least two full paying adults and stays in the same room, shares the existing bed.

- Maximum one child (under 3 years old) is FOC, staying in the same room, sharing the existing bed with two full paying adults. The second child (under 3 years old) will be charged 50% of tour fare

- If you require extra bed for the child, please inform us and we will advise you appropriately, including surcharges/ supplements, if any.

 3. Reservation Amendments (requested by clients/customers)

Once your reservation have been confirmed by Vietspace travel. If you/clients request to make any amendment, you have to send requests to vietspace@vietspacetravel.com. We will check it out and reconfirm you by return email. All reservation amendments will be subject to changes in cost of the original itinerary. 

Notes:all reservation amendments must be made in writing and sent to us at least 7 working days before tour departure. Vietspacetravel will not be responsible for any surcharges occurred after we made the changes as your request unless you received the final confirmation of amendment from us.

 4. Amendment to the tour itinerary by VietSpace Travel

The company makes reasonable effort to avoid changes in itinerary. However, the company reserves the right to make minor changes at any one time without compensation and without any prior notice.  

5. Payment and Cancellation Charges for Ground services

 A – Payment

1. 50% of tour fare must be made by bank transfer if a reservation is made within 45 days of the tour departure. The rest 50% of tour fare must be made by bank transfer 30 working days prior to tour departure.

2. Payment must be made in full by bank transfer if departure is less than 30 days.

Beneficiary name: VIETSPACE CO. LTD

Beneficiary address: 62 Huynh Khuong Ninh Street, Dist. 1, HCMC, Vietnam.

Beneficiary Account number: 007-137-1309156

Swift code: BFTVVNVX.007

Bank name: Vietcombank (Bank for Foreign Trade of Vietnam, branch in Ho Chi Minh City).
Bank Address: 29 Ben Chuong Duong Street, District 1, Ho Chi Minh City.

Website: www.vietcombank.com.vn

Note:all bank transfer fees is on your side

 A – Payment

1. 50% of tour fare must be made by bank transfer if a reservation is made within 50 days of the tour departure. The rest 50% of tour fare must be made by bank transfer 30 working days prior to tour departure.

2. Payment must be made in full by bank transfer if departure is less than 45 days.

Beneficiary name: VIETSPACE CO. LTD

Beneficiary address: 62 Huynh Khuong Ninh Street, Dist. 1, HCMC, Vietnam.

Beneficiary Account number: 007-137-1309156

Swift code: BFTVVNVX.007

Bank name: Vietcombank (Bank for Foreign Trade of Vietnam, branch in Ho Chi Minh City).
Bank Address: 29 Ben Chuong Duong Street, District 1, Ho Chi Minh City.

Website: www.vietcombank.com.vn

Note:all bank transfer fees is on your side

 B – Cancellation for Ground services

·        All reservations are automatically cancelled if all payments are not received by the due date, with full loss of trip deposit (if any).

·        If you/clients fail to comply with the above “Payment terms”, you are considered as released reservation unconditionally. If there is an extraordinary case in your payment (transfer to wrong beneficiary name, payment is not enough as requested…), then you have to make the correction and pay for any surcharges occurred.

Note:To minimize the unexpected situations, kindly send us the remittance advice (bank transfer receipt / Payment Application Form) via fax or email after you made the transfer.

Conditions of Cancellation and charge

Cancel more than 45 days prior to departure: No charge. Except for air tickets. 

From 44-31 days prior to departure: charged 20% of tour fare 

From 30-21 days prior to departure: charged 30% of tour fare 

From 20-7 days prior to departure: charged 60% of tour fare 

From 7 days to departure: charged 100% of tour fare

Conditions of Cancellation and charge

Cancel more than 50 days prior to departure: no charge. Except for air tickets 

From 49-40 days prior to departure: charged 20% of tour fare 

From 39-31 days prior to departure: charged 30% of tour fare 

From 30-21 days prior to departure: charged 60% of tour fare 

From 20 days to departure: charged 100% of tour fare 

 Note: cancellation of confirmed reservation, at your request, must be made in writing, sent to us via fax or email to avoid misunderstanding. Received and reconfirmed cancellation form by Vietspace Travel to be effective.

 C - Refund

All refunds will be processed in 3 months after we receive your letter of cancellation and are calculated as of the day we receive your written request.

Value of refund is subject to cancellation terms stated above after bank fee in both sides.

Non-refundable for advanced purchase such as air tickets.

There is no refund for any unused portions of a tour once it has commenced.

 6. Responsibility

All possible care is taken to ensure that our services maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.

Vietspace Travel shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.